faq

A: Our product range includes:

• Interior Wall Coatings

• Exterior Wall Coatings

• Roof Coatings

• Floor Coatings

• Swimming Pool & Pond Coatings

• Anti-slip and waterproof coatings

• Specialized functional coatings like sound-absorbing or thermal-insulating paints

A: Yes, all our water-based coatings are low-VOC, environmentally friendly, and safe for use in homes, offices, and other indoor environments.

• Minimum Order Quantity (MOQ): Our standard MOQ is 1 barrel (20–25 kg, depending on product). For customized products or packaging, MOQ may vary.

• Production Cycle: Typically 7–10 days for standard products. For large or customized orders, production time may be adjusted accordingly.

• Delivery Time: Shipping time depends on the destination and method:

  • Domestic (within China): 2–5 days after production

  • International: 7–21 days by sea, 3–7 days by air (subject to logistics and customs clearance)

Tip: We recommend placing orders early to secure production slots, especially for large-scale projects or customized coatings.

A: Yes, we provide samples for qualified customers to test coating performance before placing bulk orders.

A: Yes, Wayen provides technical guidance for product selection, application, and troubleshooting. Our team can also offer customized solutions for unique projects.

A: Most coatings can be applied with a brush, roller, or spray. Some specialized coatings (like anti-slip or textured coatings) may require specific techniques, which are detailed in our application guides.

A: Drying time depends on the coating type, surface, and environmental conditions. Generally, water-based coatings dry to touch within 1–2 hours and can be recoated after 4–6 hours. Full curing may take 24–48 hours.

A: You can contact our sales team via email or phone. We supply both wholesale and project-based orders and support international shipping.

A: Standard terms are TT 50/50 before shipment, unless otherwise agreed. Prices are usually quoted in USD and valid for one month. Exchange rate adjustments may apply if fluctuations exceed 3%.

A: Ensure the surface is clean, dry, and free of dust, grease, or loose particles. For some coatings, priming or base preparation may be required. Specific instructions are provided on each product label or datasheet.